WE ACTIVATE YOUR it & digital
STATEGIES THROUGH PEOPLE

For more than 20 years, we have successfully activated strategies to help teams perform at their best, launch new technology, stand up internal functions, adopt new ways of working, and more. Today, our team serves more than 300 clients. We look forward to creating a partnership and adding value across your organization.

3
OUR SERVICES
PROJECT HIGHLIGHTS
PARTNER FEEDBACK
RESOURCES

HOW WE CAN help

Digital Transformation Strategies

  • Clear, compelling narrative that articulates the digital strategy
  • Leadership alignment and prioritization
  • Culture and ways of working
  • Organizational design
  • Learning solutions, including upskilling and reskilling
  • Leadership development and coaching
  • Compelling and creative communication
  • Strategy, vision, journey map, and visual articulation

Agile Strategies

  • Center of Excellence establishment
  • Leadership and team alignment
  • Role/change impact analysis
  • Talent capability definition and needs analysis
  • Change culture and ways of working
  • Systems adoption strategy and support
  • Learning and development solutions
  • Change champion network

Automation and M365 Strategies

  • Technology and design evaluations
  • Communication & governance strategy
  • User Experience Design
  • Knowledge management and migration
  • Suite application mapping
  • SharePoint site development
  • Content conversion and migration
  • Microsoft Teams configuration
  • Platform performance and analytics
  • Custom forms and intake applications
  • Automated experiences using Power Automate
  • Custom mobile and desktop experiences using Power Apps

Systems Adoption

  • Research-based, human-centered approach to achieving full adoption
  • Leadership alignment on priorities, resourcing, and risks
  • Continuous communications and change management
  • Role-based change impacts, training, and skills development
  • Super User networks
  • Knowledge and readiness assessments

Cyber Security and Secure Ways of Working

  • Building a culture around cyber security
  • Change adoption for rolling out new processes
  • Awareness and learning solutions to drive greater vigilance
  • Role-based virtual onboarding and instructor-led training
  • Role based curriculum (with simulations) and facilitated workshops
  • Gamified team challenges integrated with testing software/other content

PROJECT highlights

Change Management lead on ERP Implementation

Project Background: To successfully guide their organization toward a stronger, more unified business, a global chemical company wanted to streamline its systems, processes, and information by implementing a centralized technology platform (ERP). TiER1 was brought in as a change management partner, and to manage all communication and training associated with the multi-year transformation.

Project Solution: The Oracle implementation replaced 140+ legacy systems resulting in a more streamlined organization. The change management, communication, and training development led by TiER1 impacted 2,000+ end users across 4 SBUs in North America, Mexico, and Canada.

Over the multi-year engagement, TiER1:

  • Led the change strategy and leadership alignment prioritization plan
  • Managed 180 super users to support their network
  • Developed an employee communication portal
  • Created readiness activities including roadshows, demos, and practice sessions
  • Developed action plans based on ongoing end user surveys and feedback
  • Launched various modes of training including eLearning, ILT for 50 business processes, Train-the-Trainer sessions, job aids, and all coordination associated with training across various locations

Project Result: Clear direction for all impacted teams and greater efficiency, consistency, and speed for the organization.

New Ways of Working: An Adaptive Workforce

Project Background: The technology team within a Fortune 100 insurance company was looking to shape an adaptive workforce – one that would prepare them to face the ever-evolving needs and expectations of their industry and customers. The organization needed ongoing modernization of technologies and skillsets; IT leadership needed to define and align on new behaviors, routines, and mindsets that could serve as a framework for the future.

Project Solution: Using a design thinking approach, TiER1 worked with the technology team’s executive council to craft a transformation plan “from the bottom up.” It included constructing story, surfacing routines, establishing principles, and developing a roadmap. We then conducted immersive sessions with teams at all levels within IT. Sessions were focused on prioritizing ways of work critical to transformation success; observing existing processes and co-designing new or revised ways of working; and noting unique opportunities for the future.

Project Result: All insights from the immersion experience were synthesized into an activation blueprint for building an adaptive workforce throughout the organization. Feedback was incredibly positive, including:

  • “When we had TiER1 come to our individual team to do the design thinking, it completely changed how our team meets.”
  • “TiER1 is the best outside partner we’ve ever worked with. I love that you bring in different folks based on the needs of our team.”

Acquisition Integration Strategy

Project Background: Prioritizing the people side of a large acquisition that impacted 3,000 employees, the large financial institution wanted to imagine a comprehensive M&A experience that focused on culture, brand, and business needs.

Project Solution: TiER1 partnered to define an integration and employee experience strategy that provided a meaningful transition for new employees and all major lines of business. After thorough discovery and definition of the systems and process integration that needed to occur, the team developed acquisition experience maps that guided leadership alignment, employee onboarding, and a comprehensive organizational change strategy.

Project Result: Alignment of systems, policies, processes, and the desired go-forward culture to enable desired behaviors and outcomes.

WHAT OUR CLIENTS ARE saying

I’ve never seen a company do change management as well as TiER1. They’ve already had a tremendous impact on the level of buy-in and readiness of the organization as we prepare for multiple implementations. TiER1 is one of the top two reasons I believe that the our team could deliver results.

– CIO, Global Chemical Company

The most non-technical group at [our organization] had an essentially flawless launch of a new technology platform.

– CEO, National Restaurant Company

ADDITIONAL resources