Strategic Planning & Growth

Strong strategic planning ensures leaders stay aligned and make investment decisions that drive measurable growth. We guide retail organizations through defining a clear vision, aligning cross-functional teams, and building the buy-in and activation plans needed to turn strategy into sustained results.

Including, but not limited to:

• Vision and purpose alignment to connect strategy to measurable outcomes
• Strategic planning frameworks that clarify direction and drive investment decisions
• Cross-functional alignment and communication plans that build buy-in and transparency
• Leadership engagement and readiness strategies for organizational adoption
• Execution roadmaps and OKR systems for disciplined, measurable progress

Retailers must continually expand into new markets and channels to stay competitive, meet evolving customer expectations, and capture growth opportunities in a rapidly shifting landscape. We partner with retail leaders to clarify their growth vision, assess readiness, and activate teams with the research, training, and change management needed to confidently deliver in new markets.

Including, but not limited to:

• Articulation of the vision and value proposition for growth
• Market research and analysis to identify high-potential expansion opportunities
• Assessments to understand operational readiness for delivering in new contexts
• Training, change management, and performance support tools that enable new ways of working

Mergers and acquisitions require effectively blending cultures, systems, and ways of working so the combined organization can operate smoothly and retain talent through the transition. We partner to assess organizational strengths, align leaders around a unified mission, and enable people with the training, culture tools, and change support needed to integrate successfully.

Including, but not limited to:

• Assessment of each legacy organization’s strengths and gaps to identify high-impact opportunities
• Collaborative workshops to define a new vision and purpose-driven mission
• Development of strategic plan and new cultural values to drive consistent decision-making and shape new behaviors
• Training that aligns leaders to the new vision and strategic plan
  Support tools and resources that enable new ways of working

Retailers need organizational structures and capabilities that keep pace with customer expectations, operational complexity, and omnichannel demands. We provide data-driven assessments and design solutions that clarify roles, optimize operating models, and deliver actionable blueprints that strengthen performance across the enterprise.

Including, but not limited to:

• Enterprise-wide assessments to identify strengths, gaps, and critical capabilities
• Role definition and clarity
• Operating model redesign aligned to strategy and values
• Blueprints, journey maps, and implementation drive targeted action plans

Consumers expect seamless experiences, personalized journeys, and tech-savvy associates—making digital transformation essential for retail organizations. We help retailers define their digital strategy, build future-ready capabilities, and prepare their people through communication, experience design, and skills development that make new technologies stick.

Including, but not limited to:

• Multi-year digital strategy definition and activation support
• Capability mapping and future-state skills development
• Strategic communication plans that align stakeholders
• Experience design to promote readiness and tech-enabled ways of working

Retail success relies on integrated systems that work together and are fully adopted by frontline and back-office teams. We help retailers with implementation planning, role-based training, change management, and measurement frameworks to ensure new systems are understood, embraced, and used effectively across the organization.

Including, but not limited to:

• Implementation planning, configuration support, integration, and administration
• Role-specific training that helps users understand and embrace new systems in the context of their role
• Change management and communication strategies to drive adoption
• Measurement frameworks and usage analytics dashboards that provide clear data on user engagement and behavior change