After a landmark acquisition doubled the size and complexity of operations, this Fortune 500 enterprise needed to streamline processes, data, and people on a common ERP—without disrupting customers. We built the business-readiness engine that made day-one execution possible and created confidence across the workforce.
Let’s TalkA global enterprise acquired a North American business, creating two sides of the 40,000-employee organization with different systems and ways of working. The company chose to streamline processes and integrate real-time data across functions by implementing SAP as a common ERP across the organization. The magnitude of change—spanning diverse regions, roles, and long-held habits—was compounded by a headquarters relocation and ongoing organizational realignment. The challenge: bring everyone together quickly, consistently, and safely.
Lead the people side of a multi-year SAP implementation by establishing a scalable change and learning capability that would prepare thousands of employees, minimize risk, and deliver a seamless customer experience at go-live.
Phase-one go-live was achieved without negative customer impact—orders taken, product made and shipped, invoices issued, and payments processed on day one.
On-time financial month-end close after go-live.
Every change-readiness metric was met between kick-off and go-live; employees understood what was changing and how it affected their roles before training.
Training outcomes exceeded expectations: 80%+ satisfied; 100% said the training would make their jobs easier.
Ultimately, the organization succeeded in streamlining technology and business processes to bring the organization together after the acquisition.
