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Ignition to Excellence: Mastering Luxury & Electrification for the Ultimate Launch

This luxury vehicle launch program delivered a year-long, multi-layered training experience—blending online modules, hands-on sessions, and competitive analysis—to equip frontline sales teams with deep product knowledge, EV expertise, and the skills to confidently engage customers in the evolving automotive landscape.

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Electrification, Product and Lifestyle Vehicle Launch

This luxury brand vehicle launch required extensive logistical coordination, technical briefings, and hands-on experiences to equip frontline sales associates with in-depth product knowledge. This program was a year-long, layered learning process that included pre-launch online modules and progressive in-person sessions. Competitive comparisons and scenario-based exercises helped staff understand product strengths and effectively communicate them to customers. With the rise of EVs, training now emphasizes technical education on electrification, ensuring dealerships can address customer concerns and highlight key differentiators.

Challenge

Successfully launch an all-new BEV product line by equipping front-line sales personnel with the knowledge and skills to understand customer needs, address concerns, and support informed purchase and ownership decisions

Components

  • Pre-Learning: In-dealership “electrification” basics training
  • Product and lifestyle training as “mini-modules” in classroom
  • Reference resources on electrification
  • Traditional launch training (ride/drive event)

Result

Supported a successful launch effort of an all-new BEV product line

A speaker addresses an audience from a stage, with a car beside him. Background displays a large flower image. The event is held in a large, well-lit venue.