How to use design thinking tools that get you from heart to head and, ultimately, to results.
ARTICLES & INSIGHTS
Patient Experience
A New Approach to the Mock Survey
Our goal in this work is to move away from a sole focus on “what you have to fix” and move toward “how might we design a sustainable culture of patient safety.”
The Importance of Leading with Love in the Workplace
“Love” is a word not often heard in office hallways or conference rooms—and likely not in many hospitals—but it has a strong influence on workplace outcomes. Although indicators suggest that those who perceive greater affection and caring from their colleagues perform...
Transforming the Patient Experience
Four shifts for improving the experience for your patients and your people.
Employee Care Drives Customer Care
At its root, patient and customer care lies within your people.
Leadership Practices for Better Patient Experience
If you want a great patient experience, examine these seven areas.