Scrolling banner with event information. Learn More

Scrolling banner with more event information. Learn More

Scrolling banner with even more event information. Learn More

A blue triangular play button icon pointing right on a dark blue circular background. The design is simple and suggests media playback functionality. There is no additional text present. A green circle features a white "X" at its center, indicating a closure or cancellation. The simple design stands alone without additional context or surrounding environment. Circle with blue layer, followed by white, and navy in the center.

Retail Transformation by Design

People-focused solutions. Real results.

We partner with top retail organizations to strengthen performance, accelerate growth, and elevate the customer and employee experience through integrated solutions that align people, operations, and strategy to deliver measurable business outcomes.

Let’s Talk
Transformation Design Transformation Design Transformation Design Transformation Design Transformation Design

Proven Outcomes

BRANDON HALL 2023

Gold

Best Use of a Blended Learning Program

Project: Project Passion: Kroger Health’s Holistic Approach to Associate Experience

BRANDON HALL 2023

Silver

Best Advance in Performance Management

Project: Ongoing Connections: Kroger’s Reimagines Performance Management Approach

BRANDON HALL 2021

Gold

Best Advance for Leading Under a Crisis

Project: Navigating Crisis: Kroger’s People-Centered COVID-19 Response

BRANDON HALL 2021

Silver

Best New Hire Onboarding Program

Project: A Fresh Welcome: Kroger's Onboarding Transformation

Partners We’ve Served

Proven Solutions

Professionals working together on a shared project.

Strategic Planning & Growth

Connect people, structures, and systems to a clear direction and purpose-driven mission to fuel alignment, momentum, and measurable results.
Presenter pointing to a warehouse image on a large screen during a team meeting.

Operations & Supply Chain Optimization

Strengthen organizational functions through process optimization, capability building, and leadership alignment that create stability, efficiency, and long-term operational health.
Cashier smiling as a customer hands over a payment card at the counter.

Customer Experience

Bring your brand to life through a clear CX vision, cohesive experience design, and insight systems that help teams deliver the moments customers value most.
Two shop workers smiling while packing an order at a table.
A blue star-shaped object is centered within an orange circle, static. The background is plain white, focusing attention on the minimalist, geometric design of the logo.

Talent & Culture

Shape a strong culture and elevate workforce capability through targeted development, inclusive practices, and activation tools that help teams thrive and deliver on your brand promise.
Two colleagues reviewing a document together at a desk.
A circular icon features a hexagonal bolt with a blue and white half-circle beneath it, set on a yellow background. The bolt is central, symbolizing construction or engineering themes.

Sales Optimization

Strengthen sales performance through customer-centric enablement, CRM adoption, and targeted training that drives connection, conversion, and trust.
Retail clerk training a new employee at the supermarket.

Learning & Workforce Development

Elevate your workforce with modern learning strategies, tech-enabled platforms, and role-based development that enhance service, ensure compliance, and improve everyday execution.

Get Insights in Your Inbox

Our bimonthly newsletter delivers practical tools and insights to elevate teams and realize outcomes.

What Our Clients Say

“We are thrilled about [the onboarding program] and the impact it’s had throughout our company. It affirms the new associates’ decision to join our company and provides them with the tools, resources, and confidence to effectively serve our customers. It was designed to accelerate the associate and customer experience, and it is doing just that.”

– Sr. Director of Training & Onboarding, Kroger

See Case Studies
A group of people collaborate at a table, surrounded by circular icons featuring geometric designs and smiling faces, against a backdrop of vibrant colors and patterns.

Talk with Retail Expert

Our retail experts know how to activate the people and processes behind meaningful transformation. Connect with us to accelerate performance, deepen customer loyalty, and strengthen your organization’s path forward.

Book Now

National Presence. Global Reach.

Atlanta Boston Chicago Cincinnati Denver Indianapolis Minneapolis-St. Paul Pittsburgh San Jose Washington, DC
Atlanta Boston Chicago Cincinnati Denver Indianapolis Minneapolis-St. Paul Pittsburgh San Jose Washington, DC

Trends in Associations

Customer Experience Starts with Your People

Your employees are your greatest advantage when developing a customer experience…

Stylized dark navy "T" overlapped by a light blue "1," centered on a pale gray circular background. TiER1 Performance

The Secrets of Successful Brands

How getting to the heart of your brand can win customers and employees.

Middle-aged bald man wearing glasses, smiling broadly in a head-and-shoulders portrait against a plain white background; he wears a blue-and-white checked shirt and dark blazer. Mark Hilvert – CPTD – Principal / Learning Strategist

Building a Strategic Plan That Drives Action

Take a people-centered approach to planning that transforms vision into action

Adult woman wearing glasses smiles and glances upward to the right; shoulder-length hair rests on a sleeveless top against a high-contrast white background in a black-and-white studio portrait. Katie Camargo – Principal
View All Insights