Black-and-white image of a smiling person seated at a table with a blurred background of people in discussion. Surrounded by colorful, abstract geometric icons in a circle arrangement.

Insights

Explore insights at the intersection of people, operations, and experience in retail. From supply chain management to sales optimization, discover how people-centered strategies elevate customer interactions, boost brand loyalty, and drive sustainable growth.

Let’s Talk

The Secrets of a Successful Brand

As lemon law claims surge and buyback cases mount, even the most quality-focused automotive brands are getting squeezed.

Transformation Insights

Aflac Takes Agent Learning Under its Wing

Stylized dark navy "T" overlapped by a light blue "1," centered on a pale gray circular background.

TiER1 Performance

Choosing the Right Learning Tech for Your Company

Man with short white hair smiles broadly, showing teeth; wearing a light polo shirt; photographed against a plain white background in a close-up head-and-shoulders portrait.

Steve Owens – Principal

Building a Strategic Plan That Drives Action

Adult woman wearing glasses smiles and glances upward to the right; shoulder-length hair rests on a sleeveless top against a high-contrast white background in a black-and-white studio portrait.

Engaging Training Experiences

A smiling bald man in an olive-green button-up shirt looks slightly to the right; head-and-shoulders portrait against a plain white background.

Making Change Stick

Stylized dark navy "T" overlapped by a light blue "1," centered on a pale gray circular background.

TiER1 Performance

Six Practical Insights to Drive Systems Adoption

Stylized dark navy "T" overlapped by a light blue "1," centered on a pale gray circular background.

TiER1 Performance

Six Needs of Healthy, High-Performing Organizations

Middle-aged woman smiles at camera, head slightly tilted; studio high-contrast black-and-white portrait on a plain white background, wearing a light cardigan, hoop earring, short straight hair.

Going beyond “Check-the-box” Safety Training to Change Behav…

Young adult woman wearing red-framed glasses smiles at camera, head slightly tilted; short curly hair, navy blouse and floral statement necklace against a plain white background.

Building a Culture of Belonging

Stylized dark navy "T" overlapped by a light blue "1," centered on a pale gray circular background.

TiER1 Performance

Six Questions for Every Leader to Explore for Thriving Teams…

Middle-aged woman smiles at camera, head slightly tilted; studio high-contrast black-and-white portrait on a plain white background, wearing a light cardigan, hoop earring, short straight hair.

12 Tips for Driving Adoption of CRM Systems

Smiling woman wearing patterned cat‑eye glasses faces the camera; long straight blonde hair and a delicate necklace visible, striped tank top, black-and-white studio portrait on a plain white background.

Brandee Fantini

Customer Experience Starts with Your People