Learning & Workforce Development

A modern learning strategy enables retail organizations to keep pace with complex operational demands, evolving customer and employee expectations, and the rapid introduction of new technologies. We assess your learning ecosystem and guide you in defining an optimized learning strategy that’s rooted in your business context and builds future-ready skills and capabilities.

Including, but not limited to:

• Learning strategy development aligned to performance, customer experience, and business goals
• Learning ecosystem analysis and optimization
• Enterprise skills assessment and strategy development

Employees need engaging, practical learning experiences that build confidence and competence. We design role-specific and blended learning experiences that connect with learners emotionally and cognitively, fueling faster skill development, stronger engagement, and sustained performance improvement.

Including, but not limited to:

• Custom curriculum including eLearning, microlearning, and blended learning modules with gamification elements
• Virtual and in-person instructor-led training (ILT) workshops
• Learning Experience Impact Assessment (LEIA)

Strong cybersecurity and compliance practices are essential for protecting sensitive customer data, brand trust, and operational continuity. We equip teams with the right tools, training, and performance support to help them understand risks and build the capabilities needed to stay secure and compliant.

Including, but not limited to:

• Role-specific learning experiences that make security and compliance protocols memorable and meaningful
• Scenario-based training to develop resiliency and critical thinking skills in high-risk situations
• Performance support tools that enable and reinforce secure and compliant behaviors
• Dashboards and measurement systems that visualize compliance performance

Scalable learning platforms enable retailers to support a diverse workforce, ensure compliance, and deliver timely training across hybrid and dispersed teams. We support the selection, implementation, optimization, and adoption of enterprise learning platforms (LMS/LXP)—ensuring they’re aligned to business needs and easy for leaders and associates to use effectively.

Including, but not limited to:

• LMS/LXP strategy and optimization
• Requirements gathering and evaluation criteria aligned to regulatory, operational, and workforce needs
• Platform selection, implementation, integration, configuration, and ongoing administration support
• Toolkits, playbooks, and training that support adoption and efficient usage

As AI reshapes customer engagement, forecasting, and store operations, retail teams must be equipped to use AI tools responsibly and confidently. We partner to assess readiness, identify priority use cases, and provide practical playbooks and tools that enable safe AI usage across the organization.

Including, but not limited to:

• AI readiness assessments
• Frameworks for responsible adoption and risk mitigation
• Use-case identification, prioritization, and feasibility and experimentation analysis
• Playbooks and performance support tools that enable safe, transparent, and consistent AI use