Operations & Supply Chain Optimization

Retail functions—from merchandising to store operations to supply chain—must continually evolve to keep pace with shifting consumer expectations and operational pressures. We help functional teams clarify their purpose, assess readiness, and redesign ways of working so they operate more efficiently and deliver stronger enterprise value.

Including, but not limited to:

• Alignment of the function’s vision, purpose, and value proposition to strategic goals
• Assessment and analysis to identify strengths, gaps, and opportunities for optimization
• Strategies that optimize the function’s design, build capabilities, and enable more efficient ways of working

Process improvement is essential in retail environments where speed, accuracy, and consistency directly impact sales, service, and profitability. We partner with retailers to streamline workflows, reduce waste, and equip teams with the tools, communication, and metrics needed to sustain meaningful operational gains.

Including, but not limited to:

• Lean facilitation sessions to reduce waste and streamline production
• Process mapping to identify bottlenecks and improvement opportunities
• Communication and just-in-time tools that sustain change
• Performance metrics that track impact and progress

Retail organizations must lead their people through changes in systems, store formats, digital enhancements, and workforce models—making intentional change leadership a competitive advantage. We help retailers build internal change capability through practical tools, leader training, and scalable models that drive consistent, enterprise-wide adoption.

Including, but not limited to:

• Collaborative design and development of enterprise-wide internal change model
• Capability portals that provide access to tools and resources for ongoing change support and application
• Executive workshops and training experiences that enable leaders to sustain change

Retailers need resilient, data-driven supply chains that can respond to volatility, manage inventory effectively, and keep products flowing to customers across channels. We support retail teams with capability assessments, targeted skill-building, forecasting tools, and modern dashboards that improve decision-making and operational stability.

Including, but not limited to:

• Capability assessments and targeted skill development
• Coaching and training to develop resilience to unexpected disruptions
• Demand forecasting to guide decision-making and product development
• Modernized dashboards that provide real-time insights into inventory levels

Safety and product quality directly affect customer trust, brand reputation, and operational continuity—making proactive oversight essential. We help retailers assess risks, train teams on consistent safety behaviors, and establish reporting and measurement systems that reinforce accountability and drive continuous improvement.

Including, but not limited to:

• Assessments to identify gaps in safety and quality across leadership practices, processes, reporting systems, and cultural dynamics
• Role-based safety and quality control training modules that shape consistent mindsets and behaviors across channels
• Training and communication plans that create accountability for identifying and reporting product safety concerns
• Ongoing measurement and strategy refinement to ensure continuous improvement