Talent & Culture

Effective onboarding influences performance, service quality, and retention. We partner with retail leaders to design culture-aligned, role-specific onboarding experiences and tools that help new hires and employees who are transitioning roles feel confident, supported, and ready to contribute quickly.

Including, but not limited to:

• Brand-specific, culture-aligned onboarding activities that drive consistent, meaningful new hire experiences
• Preboarding, orientation, and role-based development experiences that speed time to competency for new hires and role transitions
• Branded resources like digital guides, journey maps, and welcome kits that ensure new hires feel confident and supported

Retail leaders must inspire frontline teams, navigate constant change, and deliver results across diverse operational and corporate environments. We equip retail organizations with practical leadership models, coaching tools, and development experiences that strengthen decision-making, engage teams, and elevate performance at every level.

Including, but not limited to:

• Leadership model design and activation plans that shift mindsets and behaviors
• Learning activities, guides, and coaching tools that support employees’ transition into leadership roles
• Mentoring programs that enable managers to lead at a personal, team, and organizational level

A strong organizational culture ensures employees feel connected to the brand’s values, which helps boost productivity and enhance the customer experience. We partner with retailer leaders to assess cultural strengths and gaps, align teams on organizational values, and shape new behaviors through clear roadmaps, communications, and experiential learning.

Including, but not limited to:

• Organizational and employee assessments to uncover cultural strengths, gaps, and weaknesses
• Values definition aligned with aspirational culture and strategic business goals
• Culture activation roadmaps and communication plans that increase leadership buy-in
• Experiential learning and behavior models that support alignment and new ways of working across teams

An engaging employee experience is essential for attracting and retaining top talent in a tight labor market. We help retail organizations define their EX vision, remove barriers to belonging, and design high-impact moments—supported by training, tools, and well-being programs—that elevate the employee journey.

Including, but not limited to:

• EX visioning and strategy alignment to business goals, culture, and values
• Organizational assessment and employee listening methods to uncover barriers to belonging and moments that matter
• Experience mapping and design for employee moments that matter
• Training, tools, and communication that enable leaders to bring high-impact moments that matter to life
• Mental health and well-being programs that elevate psychological safety and belonging

Retail organizations thrive when diverse teams feel seen, valued, and able to contribute at all levels of the enterprise. We help retailers assess inclusion gaps, define DEI strategies, and deliver training, events, and communication that deepen belonging and strengthen culture.

Including, but not limited to:

• Assessments to uncover cultural and structural strengths and barriers to inclusion
• Strategy development that aligns DEI goals to organizational values and objectives
• Training that builds inclusive leadership behaviors
• Corporate event design and facilitation that strengthens inclusion and connection
• Meaningful communication and storytelling that reinforce belonging

As retail roles evolve with automation, digital tools, and shifting customer expectations, organizations need clear pathways for upskilling to support internal mobility. We help retailers map capabilities, build personalized growth pathways, and use data-driven insights to prepare their workforce for current and future skill demands.

Including, but not limited to:

• Capability mapping, role refinement, and skills taxonomies that support upskilling and reskilling
• Personalized growth pathways that align individual development with business goals
• Dashboards that provide insight into learning and growth across the organization
• Workforce analytics for forecasting future skill needs