Scrolling banner with event information. Learn More

Scrolling banner with more event information. Learn More

Scrolling banner with even more event information. Learn More

A circular black-and-white portrait of a smiling woman holding a pen, looking toward the camera while colleagues work blurred behind her; centered among colorful circular icons on a dark background.

An Adaptive Workforce for an Evolving Industry

After years of ongoing modernization and shifting industry standards, employees at this Fortune 100 insurance company were asking “will this change ever end?”

Let’s Talk

When Constant Change Becomes Business as Usual

Industry disruption was reshaping how insurance companies compete. Leaders recognized that meeting the ever-evolving industry needs and customer expectations required a new type of workforce: an adaptive, agile, and tech-savvy workforce. The challenge: upskill and reskill people, redefine ways of working, and create a durable framework so continuous evolution becomes the norm.

The Ask

Leaders set out to build an adaptive workforce to power ongoing modernization—and to align on the behaviors, routines, and mindsets that drive innovation and client-centricity. In short, they needed continuous change to become business as usual—and a clear way to enable it.

The Approach

  • Co-create the “why.” Using design thinking, we partnered with the executive team to shape a bottom-up transformation that started with a compelling case for change.
  • Codify how work happens. We surfaced essential routines, established guiding principles, and built a prioritized roadmap.
  • Immerse and align. We facilitated hands-on sessions with teams at every level to pressure-test and refine the path forward.
  • Redesign ways of working. We observed real processes and co-designed new or revised practices for the moments that mattered most.
  • Activate at scale. Insights from the immersions became an Activation Blueprint—mindsets, behaviors, systems, and structures—rolled out across the organization.

The Outcome

  • Streamlined processes and more collaborative ways of working increased efficiency across teams.
  • Employees reported greater clarity, cohesion, and confidence throughout the transformation.
  • Executives described a stronger, more unified business that was better equipped to meet the needs of the future.
A seated woman working on a laptop while a colleague leans over, smiling and offering help, in a bright modern office with large windows and overhead pendant lights.

Related Case Studies

A woman in a white blouse stands leading a meeting, gesturing with a pen; colleagues sit around a table with laptops and tablets in a bright office with large windows.

Building a Thriving, Leader-Led Culture Post-Divesture

Following a major divestiture, a specialty benefits organization set out to define its identity and activate a distinct culture—fast—by uniting leaders around a clear mission, vision, values, and employee experience.
Young woman wearing pink glasses typing on a desktop keyboard while seated at a white desk, surrounded by monitors and office equipment in a softly lit, modern workspace.

AI-Enabled Product Innovation with Market Relevance

At a global media company, leaders needed a faster, more inclusive way to generate product ideas—one that could surface diverse perspectives and shorten time-to-market.
Woman in a green blazer stands smiling and gesturing with a pen, leading a meeting at a table with colleagues, laptops and notebooks in a conference room by a window.

Leadership Development to Strengthen Growth and Retention

As rapid growth introduced new leadership challenges, a national service provider recognized the need to elevate its leaders’ effectiveness, consistency, and alignment to sustain the growth and increase employee retention.