Scrolling banner with event information. Learn More

Scrolling banner with more event information. Learn More

Scrolling banner with even more event information. Learn More

Colorful circular icons display geometric symbols in a grid; an orange dotted vertical stripe divides them; black-and-white circular portraits show a smiling man in a meeting and a laughing woman.

Enabling Change Leadership

When change became business as usual, this retailer enabled leaders to create a seamless change experience for employees by providing a brand-right change methodology, easy-to-use tools, and scalable training to enable ownership.

Let’s Talk

Your Leaders Can Make or Break Change

This retailer was continually transforming to stay competitive in a rapidly changing market. Sound familiar? With the significant organizational transformation they were prioritizing, the pace of change was outpacing their leaders’ ability to manage it effectively and consistently. This was negatively impacting the employee experience and talent retention. This forward-thinking client saw the need to build an internal capability that would equip leaders to guide change more effectively and create a more unified employee experience.

The Ask

A consistent internal change enablement capability, anchored by a clear methodology, scalable training, and access to easy-to-use tools for leaders and change practitioners.

The Approach

  • Facilitated collaborative design sessions to align on outcomes, a tailored change model, and the tools needed to support it
  • A co-created brand-specific change methodology based on organizational culture and strategic needs
  • Weekly practitioner training sessions for HR business partners and learning managers
  • A user-friendly capability portal that housed change tools and resources for just-in-time access and application

The Outcome

The change enablement model was adopted across departments enabling branded and consistent change communication and roll-out experiences.

Leaders reported increased confidence in their skills and ability to plan and lead change.

The capability portal became a centralized resource for both experienced practitioners and first-time change leaders, increasing efficiency in finding what they needed while ultimately improving the employees’ experience.

Woman in a gray suit holding a closed laptop under her arm, smiling gently while standing in a brick courtyard with a patio umbrella and a small ornamental tree.

Related Case Studies

A woman in a white blouse stands leading a meeting, gesturing with a pen; colleagues sit around a table with laptops and tablets in a bright office with large windows.

Building a Thriving, Leader-Led Culture Post-Divesture

Following a major divestiture, a specialty benefits organization set out to define its identity and activate a distinct culture—fast—by uniting leaders around a clear mission, vision, values, and employee experience.
A seated woman with long dark hair smiles and speaks, looking up at a standing colleague; two other coworkers listen attentively around a cluttered conference table in a bright office.

ERP Go-Live at Scale: Zero Customer Disruption

After a landmark acquisition doubled the size and complexity of operations, this Fortune 500 enterprise needed to streamline processes, data, and people on a common ERP—without disrupting customers. We built the business-readiness engine that made day-one execution possible and created confidence across the workforce.
A technician gestures at a laptop screen while a colleague watches, both standing amid server racks filled with bundled red and yellow network cables in a data center.

Modernization That Scales Across a Global Enterprise

At a global pharmaceutical company, we partnered to transform the organization to a unified digital user experience across regions while building the capabilities needed to sustain future evolution at scale.