Modernization That Scales Across a Global Enterprise

The Ask

Launch an ambitious effort to modernize IT and deliver a unified user experience across the United States, Japan, and Europe—aligning stakeholders, activating adoption across 30,000+ employees, and creating scalable frameworks and tools that future initiatives could reuse.

The Approach

• Define the strategy. Co-created a clear change narrative and success measures anchored in productivity, protection, and collaboration, positioning the global unified experience as an enterprise story—not just a tech rollout.
• Align the organization. Built stakeholder maps and alignment tools across hubs; launched a 300+ member Change Champion Network to localize messages, surface risks, and keep feedback flowing.
• Engage your people. Designed a global internal campaign—multilingual assets, visuals, and roadshows—and launched a Tech Ambassador program that connected everyday scenarios to new ways of working.
• Implement and enable. Stood up a SharePoint content hub, editable newsletter templates, and asset libraries; equipped local teams with a practical playbook and toolkit for consistent execution and measurement. This was accompanied by global learning and development strategies and tools to develop the capabilities needed to sustain the digital fluency needed to realize the ROI of the transformation.

The Outcome

• Global alignment across multiple enterprise functions around modernization goals.
• The client experienced positive internal momentum with high user adoption and digital change goals being met.
• Increased activation of core productivity tools in year one allowing better realization of investment return. Replicable frameworks increased efficiency and are used as a blueprint for change initiatives.
• Seamless sustainment of SharePoint hub, toolkits, and channels which were designed for long-term ownership by internal teams. In addition, the Change Champion Network was sustained as the global activation model.