Align People and Processes for Peak Performance
Operational excellence requires more than efficiency. From optimizing production workflows to improving communication across plants and functions, we help organizations modernize operations while empowering the people who make them run.
Proven Outcomes
BRANDON HALL 2023
Gold
Best Use of a Blended Learning Program
Project: Project Passion: Kroger Health’s Holistic Approach to Associate Experience
BRANDON HALL 2023
Silver
Best Advance in Performance Management
Project: Ongoing Connections: Kroger’s Reimagines Performance Management Approach
BRANDON HALL 2021
Gold
Best Advance for Leading Under a Crisis
Project: Navigating Crisis: Kroger’s People-Centered COVID-19 Response
BRANDON HALL 2021
Silver
Best New Hire Onboarding Program
Project: A Fresh Welcome: Kroger's Onboarding Transformation
Proven Methods, Custom Crafted
Functional Transformation
Modernizing work requires aligning people, process, and performance to strategic outcomes. Our approach builds accountability, improves collaboration, and strengthens workforce agility to meet evolving market needs.
Including, but not limited to:
- Role and process clarity to streamline operations and decision-making
- Performance frameworks that connect metrics to business outcomes
- Capability building to strengthen leadership and team performance
SOP Alignment & Integration
Standardization drives consistency, safety, and efficiency across operations. We help teams align and implement SOPs that ensure quality and shared accountability across every site.
Including, but not limited to:
- SOP audits to identify gaps and inefficiencies
- Documentation development that reflects updated processes and compliance standards
- Cross-site training to build shared understanding and consistent execution

Process Improvement
Continuous improvement strategies should remove barriers to productivity to enhance efficiency and cross-functional collaboration. Our people-centered methods empower employees to drive sustained excellence across the enterprise.
Including, but not limited to:
- Lean facilitation sessions to reduce waste and streamline production
- Process mapping that identifies bottlenecks and improvement opportunities
- Performance metrics that track impact and progress

Program Management
Large-scale transformation efforts require purposeful coordination, clarity, and engagement. We establish integrated program management structures that align cross-functional teams to strategic priorities, enable enhanced ways of working, and reduce risk along the way.
Including, but not limited to:
- Enterprise-level program management offices (PMOs)
- Communication planning to maintain clarity and stakeholder buy-in
- Risk mitigation strategies that anticipate and address challenges early
- Governance models to sustain accountability and momentum

Safety & Quality Training
Safety and quality are core to every operation. We design engaging, scalable learning experiences that reinforce standards, drive accountability, and empower teams to maintain excellence every day.
Including, but not limited to:
- Blended training programs tailored to site-specific needs
- Job aids that support learning retention and consistent application
- Digital learning experiences that engage employees and scale globally
Frontline Performance Support
Frontline teams are essential to organizational success. We equip them with tools, coaching, and feedback systems that make performance improvement achievable and lasting.
Including, but not limited to:
- Digital performance portals that provide easy access to guidance and updates
- Coaching models that build skill and ownership
- Real-time feedback systems that promote continuous learning and improvement
Functional Transformation
Modernizing work requires aligning people, process, and performance to strategic outcomes. Our approach builds accountability, improves collaboration, and strengthens workforce agility to meet evolving market needs.
Including, but not limited to:
- Role and process clarity to streamline operations and decision-making
- Performance frameworks that connect metrics to business outcomes
- Capability building to strengthen leadership and team performance
SOP Alignment & Integration
Standardization drives consistency, safety, and efficiency across operations. We help teams align and implement SOPs that ensure quality and shared accountability across every site.
Including, but not limited to:
- SOP audits to identify gaps and inefficiencies
- Documentation development that reflects updated processes and compliance standards
- Cross-site training to build shared understanding and consistent execution

Process Improvement
Continuous improvement strategies should remove barriers to productivity to enhance efficiency and cross-functional collaboration. Our people-centered methods empower employees to drive sustained excellence across the enterprise.
Including, but not limited to:
- Lean facilitation sessions to reduce waste and streamline production
- Process mapping that identifies bottlenecks and improvement opportunities
- Performance metrics that track impact and progress

Program Management
Large-scale transformation efforts require purposeful coordination, clarity, and engagement. We establish integrated program management structures that align cross-functional teams to strategic priorities, enable enhanced ways of working, and reduce risk along the way.
Including, but not limited to:
- Enterprise-level program management offices (PMOs)
- Communication planning to maintain clarity and stakeholder buy-in
- Risk mitigation strategies that anticipate and address challenges early
- Governance models to sustain accountability and momentum

Safety & Quality Training
Safety and quality are core to every operation. We design engaging, scalable learning experiences that reinforce standards, drive accountability, and empower teams to maintain excellence every day.
Including, but not limited to:
- Blended training programs tailored to site-specific needs
- Job aids that support learning retention and consistent application
- Digital learning experiences that engage employees and scale globally
Frontline Performance Support
Frontline teams are essential to organizational success. We equip them with tools, coaching, and feedback systems that make performance improvement achievable and lasting.
Including, but not limited to:
- Digital performance portals that provide easy access to guidance and updates
- Coaching models that build skill and ownership
- Real-time feedback systems that promote continuous learning and improvement
What Our Clients Say
“I like that we’re figuring out what’s right, and you guys are asking the right questions for us to get to the right solution. I like that you’re pushing and asking questions because we need thinkers. We can always get doers, but we need thinkers.”
– Global Brand Director at International Packaged Goods Corporation
See Case Studies
Talk with a Consumer Packaged Goods Expert
We understand the challenges of balancing efficiency, innovation, and performance. Connect with us to explore how the right strategy can transform your operations and drive sustainable growth.
Book NowGet connected to an expert.

NoahYoung
Client Partner

Anna Grome – Principal
TiER1 Performance
Heather Cole